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Executive Assistant Essentials "Communication, EQ & AI Skills"

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Course Introduction

This course is designed to empower Executive Assistants and administrative professionals with the tools, strategies, and self-awareness necessary to thrive in increasingly dynamic and demanding roles. Through focused modules, participants will learn how to strengthen partnerships with their managers, develop greater personal effectiveness, and expand their leadership and communication abilities. Emphasis is placed on proactive contribution, strategic alignment, and adapting to evolving workplace technologies, including AI.
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Who Should Attend

EAs

PAs

Administrative Assistants

Office Managers

Team Coordinators

Executive Secretaries

Admin Officers

Business Support

Senior Admins, and Chiefs of Staff (Support Roles)

Course Methodology

The course uses a highly interactive and experiential approach, including:

Workshops & Group Discussions: To encourage peer learning and broaden perspectives.

Self-Assessments & Personality Profiling: Such as EColours to build awareness and insight.

Role-Playing & Case Scenarios: Focused on realworld office dynamics including feedback, influence, and partnership-building.

Reflective Exercises: To help participants internalize learning and identify areas for personal growth.

AI Demonstrations: Practical exposure to productivity tools and how they integrate with the modern EA role.

Course Key Takeways

By the end of the course, participants will be able to:

Build a stronger, trust-based partnership with their manager.

Effectively manage upward by understanding their manager's working style and aligning accordingly.

Identify and articulate their personal brand, strengths, and areas for growth.

Enhance time management and prioritization to increase daily impact.

Communicate with clarity and empathy using emotional intelligence principles.

Apply influence techniques to achieve results without authority.

Deliver both praise and constructive feedback in a professional, results-driven manner.

Leverage AI tools to boost productivity, streamline tasks, and enhance communication.

agenda

Hands-On, Practical Learning Approach

Explore our carefully curated course outlines designed to help you learn step by step. Each course is structured to build your knowledge progressively — from beginner to advanced levels — with a focus on practical skills, real-world projects, and expert guidance. Whether you’re just starting out or looking to sharpen your expertise, our curriculum ensures a clear and effective learning path.
  • Developing trusting relationship with your boss
  • Planning skills to anticipate and practically support
    your boss
  • Extending the partnership
  • Aligning and expanding partnering relationships
  • Learn something new and have some fun
  • Improve self-awareness and the awareness of
    others through using e-colours
  • Discover your strengths and potential limiters
  • Understand how the e-colours works in action
  • Identify your personal brand and source your
    strengths
  • Identify tasks that add value to your role
  • Understand how you interact with others
  • Promote yourself clearly and powerfully
  • Discover the common reasons why we don’t praise as ofter as we should
  • Find out how to deliver effective praise and make sure the person knows it
  • The importance of managing your manager
  • How to get to know and understand your manager
  • Different aspects of managing your manager
  • How to influenmce others and get maximum effect
  • Discover the different concepts of influence
  • Learn the importance of prioritising
  • Discover when you are most productive
  • Why we waste time and what to do about it
  • Find out how to criticise without jeapordising your own position
  • Practice the praise sandwich
  • Characteristics of EQ
  • Strategies to improve your selfawareness
  • The importance of EQ in the workplace
  • Discover the positive aspects of AI in your role
  • Risks and challenges of AI
  • Using the correct AI platforms to increase productivity, communication and efficiency
Meet Your Trainer

Ms. Michele Thwaits

Michele Thwaits is an experienced and a sought-after facilitator and trainer specializing in EA, PA, VA and administrative skills, Professional Business Writing, Communication skills, E-colours awareness and People Smart Skills, Leadership skills as well as Emotional Intelligence.
Since 2006 She has had the privilege of working with audiences worldwide in over 16 countries since 2010 from Africa to Europe, Middle East and USA through training and speaking engagements.
She is a master communicator, skilful coach and mentor who has groomed many junior assistants for success with their personal and career development.
Michele has over 34 years’ experience in the PA profession. She has served on many PA forums and currently serves on the Committees of PSASA (Professional Speakers Association of South Africa) Virtual Chapter and The Botswana/Zimbabwe Mastermind and member of PANSA (Platinum Assistants South Africa) and Academy of Excellence, PAFSA.
She has published many articles in the A-Z of PAs and Office Managers magazine, Career Success, InTouch newsletter (PAFSA), Executive Secretary Magazine (UK), EDPA(UK), African PA Magazine (Kenya), DSSP newsletter, Karachi, profiled by Exceptional EA (Vancouver), and has a regular blog “Time out with Michele”
Michele believes every person has a want and desire to enhance their personal and professional skills and ultimately empower themselves in their profession and she takes every opportunity to share her experiences and knowledge to encourage every person that whatever they put their minds to, they can achieve their full potential.

Some of Duncan clients include

Saudi Aramco

Kuwait Petroleum Corporation

Dubai Ministry of Finance

Nigerian Oil Corporation

Bank Simpanan Nasional Malaysia

Electricity Generating Authority of Thailand

Maldives Airport Company

The Brunei Economic Development Board

Petrozim Line Pvt Ltd Zimbabwe

Zakum Development Company (ZADCO)

Mark and Spencer

EasyJet

SABIC

Oman Oil Corporation

Arab Potash Company

Sonangol Angola

Eastern Bank Ltd Bangladesh

Kasikornbank Thailand

Siam Cement Company Thailand

Petrozim Line Pvt Ltd Zimbabwe

Abu Dhabi National Oil Company

Amazon.com

British Airways

Marktlink

Common Questions

Most Popular Questions

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Class elit quam letius primis laoreet elementum conubia fusce augue. Risus laoreet dis eleifend parturient euismod vulputate pede est nunc ad rutrum. Venenatis mollis nunc potenti nascetur pulvinar dolor libero consectetur fusce a platea.

Class elit quam letius primis laoreet elementum conubia fusce augue. Risus laoreet dis eleifend parturient euismod vulputate pede est nunc ad rutrum. Venenatis mollis nunc potenti nascetur pulvinar dolor libero consectetur fusce a platea.

Class elit quam letius primis laoreet elementum conubia fusce augue. Risus laoreet dis eleifend parturient euismod vulputate pede est nunc ad rutrum. Venenatis mollis nunc potenti nascetur pulvinar dolor libero consectetur fusce a platea.

Class elit quam letius primis laoreet elementum conubia fusce augue. Risus laoreet dis eleifend parturient euismod vulputate pede est nunc ad rutrum. Venenatis mollis nunc potenti nascetur pulvinar dolor libero consectetur fusce a platea.

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Register Now and Unlock the Power of Your Communication, EQ & AI Skills

Have questions about the course or need help with registration? Our team is here to assist you. Reach out to us for more information, and we’ll ensure you have everything you need to get started on your organization design journey.
Group Discount

Book 2-3 participants: USD 1,695 per person

Book 4-5 participants: USD 1,495 per person

Book 6 or more participants: UDS 1,295 per person

Book after 03 October 2025

Pay USD 2,295 per delegate

Visit Us

Suite#401, Al Mustafa Centre, Block 13-B Gulshan-e-Iqbal-75300

Book before 03 October 2025

Pay USD 1,895 per delegate

Let's Talk

Phone : +92 30 42833695
Office : +92 21 37122473

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